Privacy Policy

Last updated: July 4, 2026

This policy explains how MonyBot handles customer data when using our WhatsApp Business management platform.

Data We Collect

We collect basic account information, company details, Meta WhatsApp Business connection settings, and operational logs needed to provide and improve the service.

WhatsApp and Meta Data

When a customer connects WhatsApp Business, we store the data required for integration, such as WABA ID, phone number ID, and connection status. Messages, templates, and contacts are processed only to provide the requested platform features.

Messenger and Instagram Data

If a business connects its Facebook Page or Instagram professional account, we process the messages its customers send to that Page or account, and its staff's replies, solely on behalf of that business. We store the Page ID, the Instagram account ID, the sender ID Meta issues for each customer, and the message content and timestamps.

We do not use this data for advertising, we do not train any model on it, and we never share one business's messages with another. We do not post to the Page, and we do not read its posts or comments — messages only. A business can disconnect at any time from within the platform, which stops processing immediately, and may request deletion via our data deletion page.

How We Use Data

We use data to operate the dashboard, send and receive messages through Meta's official APIs (WhatsApp, Messenger and Instagram), manage templates and campaigns, protect accounts, and provide support.

Sharing

We do not sell customer data. Limited data may be shared with infrastructure providers or Meta when required to deliver the integration or comply with legal obligations.

Contact

For privacy questions, contact [email protected].